Paying Your Bill and Managing Your Account
Paying for college may seem like a daunting task, but there are resources available to help youÌýaccurately manageÌýyour account. StayÌýinformed and in control of yourÌýfinancial obligations with the College.
Billing and Determining Your Balance
Monitor your Claw Mail,Ìýpreparing forÌýpayment deadlines, andÌýmaintaining current contact information with the College.ÌýPaper bills are only issued when an individualÌýis no longer enrolled at the College and a balance is due.
Billing via Email
Student Accounts sends bill notifications directly to yourÌý. Students who experience any difficulty accessing their email should seek immediate resolution by contacting the GGC Helpdesk, 678.407.5611.
Checking Account Status
View your account activity and make online payments throughÌýGrizzly Den within Banner.
- Using MyGGC credentials, click on the "Account Detail" or "Statement and Payment History" link.
- To make a payment, click on the "Pay Now –ÌýStudent Account Center" link.Ìý
Students who experience problems with the self-service option should contactÌý@email.
Calculation of Tuition and Fees
The amount charged each semester is based on several factors such as residency status (), number of credits and if the class has a course fee.
Payment Options
Students areÌýencouraged to takeÌýadvantage ofÌýonline payment throughÌýGrizzly Den within BannerÌýwhich allows payment from U.S. based bank accounts (at no cost)Ìýand credit/debit cards. TheÌýNelnet payment planÌýis also an option.
Paying Online
View your account activity and make online payments throughÌýGrizzly Den with Banner.Ìý
GGC contracts with TouchNet via PayPath to process online credit card payments. Most major credit cards are accepted: Visa, MasterCard, DiscoverÌýand American Express for student account online payments only. There is a 2.95% (or $3Ìýminimum) nonrefundableÌýPayPath service feeÌýcharged for paying with a credit card. There is no service fee associated with electronic check transactions made from a personal checking or savings account.
Students who experience problems with the self-service option should emailÌý@email.
Nelnet Payment Plan
ÆÞÓÑÉçÇø is pleased to offer, through Nelnet Business Solutions (NBS), a convenient payment plan for all students, regardless of financial status.
While GGC is informing students of this service, Nelnet is an independent business which is solely responsible for providing and managing this service. Any terms and/or conditions of this program are solely the responsibility of Nelnet. Any questions or concerns a student may have while using Nelnet need to be addressed directly with Nelnet.
Mailing Payments
Make all payments payable to "ÆÞÓÑÉçÇø" andÌýinclude the student name and IDÌýon the payment for timely and accurate processing. Relevant correspondence may also be included. Use the applicable address to avoid processing delays. Acceptable options are money order, bank check or personal/business check only drawn on a U.S. based checking account:
Mailing Address
ÆÞÓÑÉçÇø
PO Box 931992
Atlanta,ÌýGA 31193-1992
Overnight Delivery Instructions
For overnight deliveries, such as FedEx and UPS, send to
Lockbox Services 931992
ÆÞÓÑÉçÇø
ATTN: Lockbox 931992
3585 Atlanta Avenue
Hapeville, GA 30354-1705
Paying in Person
Acceptable forms of in-person payments inÌýStudent AccountsÌýareÌýmoney order and checks only.ÌýCash payments are not accepted. For your convenience, there is a payment drop box accessible 24/7 for money order and check payments only located outside of Building D near the Welcome Center and Joseph Family Presentation Room.
Make checks and money ordersÌýpayable to "ÆÞÓÑÉçÇø" and be sure to include your name and student ID on the payment.
International Student Wire Transfer Payments
ÆÞÓÑÉçÇø partnersÌýwith Flywire to provide a fast, secure way to submit international payments. You can pay in your local or other desired currency with available payment methods (e.g., bank transfer, credit cards, debit cards).ÌýFirst time usersÌýwill need to create an account.
Benefits of Flywire
- Execute, traceÌýand confirm your payment activity through Flywire's online payment portal.
- Pay in your home currency (minimum payment amount is $50).
- Transfer funds faster.
- Link payments directly to your student account
- Avoid unexpected bank fees,Ìýensure the best exchange rates andÌýensure GGC receives the full amount.
- Receive 24/7 email, live chatÌýandÌýphone support.
How to Make an International Payment with Flywire
You will need the following information before you start this process:
- Your GGC 900 student ID number
- Your Grizzly Den within Banner PIN
- Your GGC email account
- Your payment-related information
Instructions
- Log in toÌýGrizzly Den within BannerÌýand enter your user ID (your Student 900 ID Number) and PIN.
- Click on "International Payments (Flywire)" in the Student Accounts block.
- Enter United States dollars andÌýthe amount you want ÆÞÓÑÉçÇø to receive.
- Select the country you are paying from.
- Under payment options, select your method of payment.
- Under Flywire account, select either "create a new account" for a first time user, or if you have already created an account, sign into an existing account
- Complete the requested information.
- If paying by bank transfer,Ìýyou must make the transfer from a bank within 2-3 days.
- Track and confirm your payment at any time through your Flywire account.
For Customer Support Team, visitÌý.
Please note:ÌýDo not send more than your student account balance. ÆÞÓÑÉçÇø will not accept payments in excess of the charges on your bill. For example, funds intended for living or other personal expenses. If we receive such funds, or if there is a credit balance resulting from an adjustment of charges, we will issue refund back to the source.
Payment Resources
Student Accounts is not equipped to identify nor negotiate with the various financial institutions, organizations or government agencies which may provide financial assistance. The following information is provided to assist students in coordinating payment sources in a timely way with these sponsors. Students are responsible for ensuring that allÌýpayment deadlinesÌýare met, regardless of the source of funding.Ìý
Financial Aid
³Ò³Ò°ä'²õÌýFinancial Aid officeÌýis your source to help you apply for and determine eligibility for various types of financial assistance. Students who have been granted a GGC-sponsored financial aid award should also work with Financial Aid about awardÌýamounts and required paperwork.Ìý
GI Bill Educational Benefits Program
Students who are eligible for GI Bill benefits from the Department of Veterans Affairs (VA) can use their benefits while enrolled at GGC.ÌýÌý(all chapters with the exception of Chapter 31 Vocational Rehabilitation). Allow 6-8 weeks for your application to be processed and approved by the Department of Veteran Affairs.ÌýOnce benefits have been approved, the VA will mail the student a Certificate of Eligibility letter. A copy of the Certificate of Eligibility must be submitted to the Office of Veteran Success in order to use benefits at GGC.
Students who are under the Chapter 30, Chapter 1606 or Chapter 1607 programs must certify their attendance each month. The benefit (monetary award) will not be released by the VA until this is done.ÌýEnrollment verification can be accomplished by using the VA toll-free telephone number 877.823.2378 or theÌýÌýfeature online.
Students using Chapter 31, Vocational Rehabilitation, must meet with a Vocational Rehabilitation Counselor at the Department of Veterans Affairs Education Center located at 1700 Clairmont Road, Decatur, GA. Once approved for the benefits, the counselor must submit VA Form 1905 to Veterans Success in order for benefits to be certified at GGC.
Specific questions about benefits should be directed to the VA Regional Office at 888.442.4551.ÌýFor additional information contact ³Ò³Ò°ä'²õÌýVeterans Success.
Outside Scholarships
Students who are the recipients of a non-GGC scholarships and who would like those funds applied to their GGC bills, should instruct the issuing institution or organization to send the funds and any supporting documentation to Student Accounts before theÌýpayment deadline.
Make all payments payable to "ÆÞÓÑÉçÇø" andÌýinclude the student name and IDÌýon the payment for timely and accurate processing. Relevant correspondence may also be included. Use the applicable address to avoid processing delays. Acceptable options are money order, bank check or personal/business check only drawn on a U.S. based checking account:
Mailing Address
ÆÞÓÑÉçÇø
PO Box 931992
Atlanta,ÌýGA 31193-1992
Overnight Delivery Instructions
For overnight deliveries, such as FedEx and UPS, send to
Lockbox Services 931992
ÆÞÓÑÉçÇø
ATTN: Lockbox 931992
3585 Atlanta Avenue
Hapeville, GA 30354-1705
Third-Party Payments/Billing
Sponsored or third-party billing is when an outside organization (sponsor) is responsible for all or a portion of a student's tuition and/or fees. Students who expect a third-party to pay their tuition and other fees need to make special arrangements with Student AccountsÌýto bill their sponsor.Ìý
Requirements
- At least two weeks prior to theÌýpayment deadlineÌýeach semester, submit authorization from your sponsor, indicating the following:
- Sponsor company/organization, contact name, billing address and telephone number
- Amount the sponsor will pay on your behalf
- What they will pay for
- How GGC should bill for paymentÌý
- Authorizations with restrictions or contingencies will not be processed. For example, if the sponsor requires grades or transcripts prior to payment, the transaction does not qualify forÌýthird-party billing. If there are contingencies then the student is responsible for payment by theÌýpayment deadlineÌýand should seek reimbursement from the sponsor.
- If the authorization requires billing after courses are completed, Student Accounts will invoice the third party; however, you are responsible forÌýpayment by theÌýpayment deadline. Any credits will be refunded once payment is received from the sponsor.Ìý
- Provide your sponsor with the correct student account contact information.
- Pay any charges not covered by your sponsor by theÌýpayment deadlineÌýto avoid being dropped from your classes for non-payment.
- Submit an authorization each semester, or as necessary, to continue the process.
Students whose fees will be covered by sponsors, such as Vocational Rehabilitation (view GI Bill Benefits), Georgia Department of Labor or Workforce Development should have an authorization forÌýtuition and fees (only) mailed, faxed or emailed (@email) before theÌýpayment deadline.
529 College Savings Plans
Students enrolled in a state-sponsored prepaid tuition plan, such as the Florida Prepaid, the Alabama Pact, the South Carolina Tuition PrepaidÌýor another similar plan are required to mail, faxÌýor emailÌý(@email) payment/billing authorization to the College before theÌýpayment deadlineÌýto ensure that the conditional credits are posted to their bills.Ìý
Students who have investment-type college savings plans must submit a payment request directly to the investment company to ensure that payment is received by theÌýpayment deadline.
Make all payments payable to "ÆÞÓÑÉçÇø" andÌýinclude the student name and IDÌýon the payment for timely and accurate processing. Relevant correspondence may also be included. Use the applicable address to avoid processing delays. Acceptable options are money order, bank check or personal/business check only drawn on a U.S. based checking account:
Mailing Address
ÆÞÓÑÉçÇø
PO Box 931992
Atlanta,ÌýGA 31193-1992
Overnight Delivery Instructions
For overnight deliveries, such as FedEx and UPS, send to
Lockbox Services 931992
ÆÞÓÑÉçÇø
ATTN: Lockbox 931992
3585 Atlanta Avenue
Hapeville, GA 30354-1705
Conditional Credit
Upon receipt of a valid authorization, Student Accounts will apply a conditional credit to the sponsored student's account and bill the sponsor after the drop/add period. Students whose sponsor has not authorized full payment of all tuition and fees are responsible for paying all unsponsored charges by theÌýpayment deadline.Ìý
Students whose sponsors fail to pay the authorized charges when invoiced after the drop/add period will have their conditional credit reversed and be billed for the unpaid charges. A financial hold will be placed on the student's account until the balance is paid in full, which prevents students fromÌýreceiving grades, registering for courses, receiving a diploma and obtaining transcripts.
Students are encouraged to remain in contact with their sponsor until the terms of the authorization have been met.Ìý
Credit balance refunds for eligible students will be issued only after funds from the sponsor have been received by the College.
Managing Your Account
Refund of Credit Balances
Financial aid awards are affected by enrollment status. As a result, a final assessment cannot be determined until class schedules are finalized at the end of theÌýdrop/add periodÌýeach semester. Awards will be applied after drop/add period ends, and credit balance refunds will be issued after awards are posted. If your student account shows a credit balance, you may be entitled to receive a refund. All credit balances are refunded within 14 days of the disbursement of federal financial and state aid funds to your account and subsequently on a weekly basis as they occur. You do not need to initiate a refund request. Credit balances from all other sources are processed weekly also as they clear the bank and become available.
If there is a self-payment in the form of check, credit card or Nelnet, and aid disburses late in the semester after charges for an upcoming semester have posted, the self-payment is automatically applied to the upcoming semester. Consequently, any refund issued will be from the excess financial aid amount only.
Credits of $5 or Less
Credit balances of $5 or less resulting from self-payments are not refunded. They are either applied to future balances or absorbed by the College. Credit balances less than $1 resulting from federal student aid payments are also not refunded.
Past Due
The student receivable process begins when charges are posted to the student account. If the amount is not paid by theÌýpayment deadline, or not paid if/when a schedule adjustment is done or additional charges incurred after the payment deadline, a past due balance hold is placed on the student’s account, which prohibits students from registering for courses, receiving a diploma and obtaining transcripts or may be subject to a schedule cancellation.Ìý
ÆÞÓÑÉçÇø has partnered withÌý, a third-party billing servicer who provides billing and payment processing services. This is to provide continued flexibility in resolving your account balance. Students working withÌýÌýwill have the option to create a payment arrangement or make a one-time payment to satisfy the balance with no additional collection costs. Please note thatÌýÌýis a billing servicer and not a collection agency. Any payment towards your account balance made to Heartland ECSI Recovery Select returned for any reason is liable for a service charge of $30 or 5% of the payment, whichever is greater. Please refer to Returned Payment section below.
All past due accounts are subsequently subject to referral to an outside collection agency if balances remain unpaid throughÌý. If an account is referred to an outside agency, the student is responsible for paying the collection fees to the collection agency and the account is reported to a national credit bureau.
Late Fees and Collections
At the time of registration, students agree to pay tuition, fees, housing and all other costs incurred by theÌýpayment deadline. Any student with an unpaid balance after the payment deadline may be dropped from his/her classes.
Any student who signs up for courses during theÌýdrop/add periodÌý or incurs additional charges must pay for those courses immediately. If payment is not received, the student may be dropped from classes and may be subject to collection procedures.
Any balance resulting fromÌýa drop/withdrawal from some or all classes, or no show statusÌýis required to be paid off immediately. Students are responsible for payment of all sums when due regardless of financial aid eligibility or other financial assistance.
Failure to attend class does not absolve a student of the financial responsibility. An account with a delinquent balance will prohibit registration until paid in full. The College may require payment in form of certified funds such as cash, money order or cashier's check.
Failure to pay any sums when due to ÆÞÓÑÉçÇø may result in late fees and assignment to a collection agency where allowable under law, in which event the student will be responsible for all fees and costs of collection. Once placed with a collection agency, the account may be subject to up to a 15 percent collection charge or the allowable rate. The College has the right to litigate, and the student will be responsible for all associated costs, including attorney fees. In addition, a delinquency report will be filed with a credit bureau.
Failure to pay any sums when due to ÆÞÓÑÉçÇø will result in the placement of a hold on the student account until the account and all costs of collection, including payment of reasonable attorney's fees, has been paid. A hold on the student account prevents students fromÌý registering for courses, receiving a diploma and obtaining transcripts.
Returned Payments
Payments to the college returned for any reason are liable for a service charge of $30 or 5% of the payment, whichever is greater. Returned payment notices are emailed to the student’sÌýÌýand mailed via the U.S. Postal Service. The notice also includes a deadline for when payment (including all fees) must be made.
A debit balance causedÌýby a returned payment can result inÌýschedule cancellation or a hold, depending on the time of the semester. The hold will block access to registration, enrollment verification and graduation until complete restitution of funds is made.Ìý
Once a hold has been placed on the account, the college reserves the right to demand that future payments be made in the form of certified checks or money orders and that the student no longer be able to use personal checks as a form of payment.